Logistics
Northvale
Night dispatch, carrier emails and proof-of-delivery chasing, run by agents.
Result
212 hours back a week
Year
2026
The night queue
Northvale’s dispatch desk closed at eight, but the work did not. Carrier updates, delivery proofs and customer questions piled up overnight and met the morning team as a wall.
What we built
An intake agent that reads every carrier email, a ledger agent that matches proofs to invoices and a voice agent that answers the after-hours line. Each hands off to a person with full context when it is unsure.
What changed
The morning wall is gone. The team now starts the day on exceptions only, and 212 hours of manual work a week went back to planning.
[ More ] Work
