Property
Arbor
Tenant requests routed, triaged and logged before the office opens.
Result
Every tenant request logged by morning
Year
2025
The problem
Arbor managed requests across text, email and a web form. Urgent repairs were mixed with routine questions and some never reached the right contractor.
What we built
One intake flow that reads every channel, sorts by urgency, books the right trade and keeps the tenant updated.
Result
Every request is logged and routed before nine, with urgent repairs flagged to the on-call manager in minutes.
[ More ] Work
