Field notes
The work that happens after six
Why the best place to start with AI is the queue nobody sees.
Every business has a second shift. It is the inbox that fills overnight, the reports nobody has time to build and the follow-ups that slip.
Start where it piles up
Look for work that repeats, waits and is easy to check. That is where an agent pays back in weeks, not quarters.
Keep a person in the loop
The goal is not to remove people. It is to let them start the day on decisions instead of data entry.
